If you have a promotional code, you will be prompted to enter it when placing your order.

Promotional codes are applied directly in your cart, before you confirm your order

My promotional code is rejected#

If your promotional code is rejected, it usually means it has passed its expiry date and has therefore expired.

However, a few other rules apply to the use of promotional codes:

  • Each promotional code has an expiration date, so be sure to check it
  • Promotional codes are case sensitive. Make sure to respect uppercase and lowercase letters
  • Codes cannot be combined, you can only apply one per order
  • Promotional codes only apply to carts containing a single item
  • Promotional codes are only valid for new orders

If your code is still rejected despite all this and you believe it is a mistake, feel free to contact our technical support, providing the contents of your cart and the code you are trying to use. We can then check the status of the promotional code and assist you. Please note! Our technical teams cannot apply a promotional code to an order that has already been paid. If a code does not work, always wait for confirmation from our technical team before paying for your order.